Frequently Asked Questions

Jindmahia celebrates the essence of Indian craftsmanship through a contemporary lens. Each creation blends timeless tradition with modern elegance, defined by refined silhouettes, rich textiles, and intricate detailing.

Yes. Every piece is meticulously crafted by skilled artisans using traditional techniques and premium materials, ensuring authenticity, quality, and individuality.

We embrace conscious luxury by collaborating with local artisans, using responsibly sourced fabrics, and promoting mindful production that preserves cultural heritage.

Our collections feature high-quality natural and premium fabrics such as silk, cotton, and fine blends. Detailed fabric information is available on each product page.

We strive for accuracy; however, slight variations in colour and texture may occur due to lighting, screen settings, and the handcrafted nature of our pieces.

To maintain its beauty and longevity:

• Embroidered and silk garments: Dry clean only
• Cotton and lighter fabrics: Gentle hand wash recommended

Please refer to the care instructions provided with your purchase.

You can refer to the size guide available on each product page for accurate measurements.

Yes. Our team provides personalised guidance to ensure the perfect fit. You may contact us before placing your order.

Minor alterations may be available on select designs. Please reach out to our support team for assistance.

Yes, we offer limited customisation on select designs to suit your preferences and requirements.

• Size and fit adjustments
• Sleeve or length modifications
• Minor design alterations (subject to feasibility)

For bespoke services, please contact us with your requirements, timeline, and measurements. Our team will guide you through the process personally.

Yes, Jindmahia offers worldwide shipping.

• Ready-to-Ship Pieces: 7–10 business days
• Made-to-Order Garments: 3–5 weeks
• Bespoke Orders: 5–8 weeks

Delivery timelines may vary depending on customisation and location.

Once your order is dispatched, you will receive a tracking link via email or SMS.

If your order includes multiple items, they may be shipped separately to ensure timely delivery.

Due to the handcrafted and made-to-order nature of our garments, we do not offer returns. Each Jindmahia piece is thoughtfully crafted to ensure exclusivity, reduce waste, and preserve artisanal value.

Exchanges are accepted only in the following cases:

• Incorrect item delivered
• Manufacturing defect

Requests must be made within 48 hours of delivery.

Orders may be cancelled within 24 hours of placement. Once production has begun, cancellations are not possible.

No. Customised, bespoke, and discounted items are final sale.

Approved refunds or adjustments will be processed as store credit or to the original payment method, depending on the case.

We accept all major debit and credit cards, UPI, net banking, and secure international payment gateways.

For India, prices are inclusive of applicable taxes. For international orders, customs duties and import taxes, if applicable, are the responsibility of the customer.

All transactions are processed in Indian Rupees (INR). Currency conversion charges, if any, are determined by your bank.

Yes. We provide personalised styling assistance to help you select the perfect ensemble for your occasion.

Absolutely. Virtual appointments can be arranged upon request.

Jindmahia primarily operates online. For private showcases or collaborations, please contact us directly.